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Man Charged With Operating Debt Collection Scheme That Targeted, Defrauded...
Deceiving consumers is a trademark for most unscrupulous operations attempting to collect debts that aren’t actually owed. Shady collectors have been known to lie about debts, misrepresent themselves...
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AT&T Employee Says Company Turns “Blind Eye” To Lying Customer Service Reps
AT&T is the second-largest wireless carriers, one the country’s biggest landline providers, and now owns the most popular satellite TV service with more than 20 million subscribers. That’s a lot of...
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ID Thieves Also Use Call Centers To Outsource Their Scams
We all know that a lot of businesses outsource customer service work to call centers around the world. But what you may not know is that there are also call centers that specialize — and openly...
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As Expected, Robots Are Taking Over Call Center Jobs
Instead of talking to customer service representatives who adhere to scripts in a robotic manner, soon we might be talking and chatting with customer service employees that are actual robots. While...
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Scammy Indian Call Centers Made Up To $225K/Day Pretending To Be From IRS
No one wants to get a call from the Internal Revenue Service, and for many people the tax return process is confusing and fraught with potential for errors. So when someone calls claiming to be from...
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Verizon Closing Call Centers In 5 States, Cutting 2,600 Employees
For the second time in a month, Verizon has announced plans to cut its customer-facing staff. This time, the telecom giant is consolidating call centers nationwide, which means closures in five states...
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Feds Arrest 61 For Alleged Indian Call Center Scam That Bilked Millions From...
Earlier this month, police in India detained hundreds of employees in three different call centers for allegedly proliferating a scam that involved calling unsuspecting consumers masquerading as...
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Kingpin Of IRS Scam That Made $225K/Day Arrested In India
Police in India say they’ve arrested the suspected kingpin behind a scammy call center operation that raked in $225,000 per day by pretending they were agents for the Internal Revenue Service. Last...
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Deserted Malls Find New Use As Retail Call Centers
In order to keep bringing in the cash amid store closings, some malls have gotten a bit creative with their thousands of square feet of space, from leasing to doctor’s offices and supermarkets to using...
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Podcasters Take Annoyance With Tech Support Scammers Really, Really Far
If you’re looking for something to brighten your Monday, and you’ve always wanted to learn more about the actual people and businesses behind the robocalls that plague your phone, here’s just the...
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